Shipping Policy

Effective Date: December 31, 2024

At Glidehato.com, we are committed to providing fast, reliable, and cost-effective shipping options to ensure your mountain accessories arrive safely and on time. Our Shipping Policy provides all the details about the shipping methods, costs, and delivery times available to our customers. Please read the following terms to understand how we handle shipping and delivery for your orders.

1. Shipping Methods

We offer a variety of shipping options to meet your needs. Shipping methods include:

  • Standard Shipping: This is our most affordable option, and delivery times range from 5-7 business days depending on your location. Orders are shipped via trusted carriers like USPS, UPS, or FedEx.

  • Expedited Shipping: If you need your items faster, expedited shipping is available with an estimated delivery time of 2-3 business days. This option incurs an additional cost, which will be calculated during checkout.

  • Express Shipping: For urgent orders, express shipping offers the fastest delivery with an estimated delivery time of 1-2 business days. This service is typically available for orders placed before 12 PM PST.

2. Shipping Costs

Shipping costs depend on the shipping method selected at checkout, as well as the weight and size of the items in your order. Shipping fees will be clearly displayed during the checkout process, and you can choose the method that best suits your needs.

We also offer free shipping promotions from time to time, so keep an eye out for special deals during your shopping experience.

3. Processing Time

Once your order is placed and payment is confirmed, we will begin processing it. Orders are typically processed within 1-2 business days, excluding weekends and holidays. During busy periods, such as holidays or promotions, processing times may be slightly longer, but we will notify you of any delays.

4. Delivery Times

  • Domestic Orders: Standard shipping usually takes 5-7 business days to deliver, while expedited shipping takes 2-3 business days, and express shipping typically arrives within 1-2 business days.

  • International Orders: We offer international shipping to most countries. Delivery times for international orders vary depending on the destination country, but it generally takes 7-14 business days for standard shipping. Expedited options are also available for faster delivery.

5. Order Tracking

After your order has been shipped, you will receive an email containing tracking information. You can use this tracking number to monitor the progress of your shipment through the respective shipping carrier’s website.

6. Shipping Restrictions

Glidehato.com currently ships to most locations worldwide. However, due to international shipping regulations, some products may not be available for delivery to certain countries. Please check our website or contact our customer service team for more information about shipping restrictions.

7. International Shipping and Duties

For international orders, shipping fees and delivery times may vary based on your location. Additionally, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These fees are not included in the shipping charges at checkout and are the responsibility of the customer upon delivery.

8. Damaged or Lost Shipments

In the unlikely event that your order is lost or damaged during shipping, please contact our customer service team immediately. We will investigate the issue and offer a solution, which may include issuing a refund, providing a replacement, or resolving the issue in another manner.

9. Contact Us

For any questions or issues related to our Shipping Policy, please do not hesitate to contact us. Our team is available to assist you with any inquiries regarding shipping methods, costs, or delivery times.