Effective Date: December 31, 2024

 

Introduction

 

At Glidehato.com, we aim to provide high-quality mountain accessories that enhance your outdoor experience. Our Sales Policy ensures a smooth, transparent transaction process for all our customers, offering detailed insights on how we process your purchases, delivery, and more. By making a purchase from our website, you agree to the following terms. We encourage you to read this policy thoroughly to understand your rights and responsibilities when purchasing from Glidehato.com.

 

1. Order Process

 

1.1. Placing an Order: When you place an order on Glidehato.com, you are making an offer to purchase products. Once we receive your order, we will send an email confirmation. However, the order does not constitute an acceptance of your offer.

 

1.2. Product Availability: While we strive to ensure all products listed on our website are available, product availability is subject to change. If an item is out of stock, we will notify you as soon as possible and offer alternatives or a refund.

 

1.3. Order Confirmation: Once your order is placed, you will receive a confirmation email. This email will contain the details of your order, including the order number, product details, price, shipping information, and payment method.

 

2. Pricing and Payment

 

2.1. Pricing: All prices listed on our website are in USD and are subject to change without prior notice. Prices include applicable taxes, unless stated otherwise.

 

2.2. Payment Methods: We accept a variety of secure payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other payment gateways available on our website.

 

2.3. Payment Processing: When you submit payment details, you are authorizing Glidehato.com to charge your chosen payment method for the total amount of the order, including shipping fees, taxes, and any applicable charges.

 

2.4. Currency: All payments are processed in USD. If you are using a foreign credit card or PayPal account, please be aware that your bank may charge a foreign exchange fee based on the current exchange rate.

 

3. Shipping and Delivery

 

3.1. Shipping Methods: We offer a variety of shipping options, including standard, expedited, and express shipping. The specific delivery times depend on your location and the shipping option you choose at checkout.

 

3.2. Shipping Costs: Shipping costs are calculated at checkout based on your location and the size/weight of the items being shipped. We may offer free shipping promotions or discounted rates from time to time.

 

3.3. Processing Time: Orders are usually processed and shipped within 1-3 business days. You will receive tracking information once your order has been shipped.

 

3.4. Delivery Times: Delivery times vary by location and shipping method. Domestic deliveries typically arrive within 5-7 business days for standard shipping, while expedited and express methods may take 2-3 business days.

 

3.5. International Shipping: We offer international shipping to most countries. However, shipping fees and delivery times will vary based on your location. International customers are responsible for any import duties, taxes, or customs fees that may apply.

 

4. Returns and Exchanges

 

4.1. Return Eligibility: If you are not satisfied with your purchase, you may return the items within 30 days of delivery, provided the items are unused, unopened, and in their original condition.

 

4.2. Non-Returnable Items: Some items may not be eligible for returns, including clearance or final sale items. Please check our Refund and Returns Policy for more information.

 

4.3. How to Return Items: To initiate a return, please contact our customer service team at info@glidehato.com with your order number and reason for return. We will provide instructions for returning the item and issue a refund once the return is processed.

 

4.4. Refund Processing: Refunds will be issued to the original payment method once we have received and inspected the returned items. Processing may take 5-7 business days.

 

5. Warranty and Defects

 

5.1. Warranty Coverage: Many of our products come with a manufacturer’s warranty that covers defects in materials or workmanship. The length and terms of the warranty depend on the manufacturer.

 

5.2. Defective Products: If you receive a defective product, please contact our customer service team immediately. We will offer a replacement or refund, depending on the circumstances.

 

6. Customer Support

 

6.1. Contact Us: If you have any questions or concerns regarding your order, shipping, or return, please reach out to our customer service team. We are here to assist you and ensure your satisfaction.

 

Email: info@glidehato.com

Phone: (530) 842-2396

Address: 1416 Placer Dr, Yreka, California

Website: www.glidehato.com

7. Limitation of Liability

 

7.1. Liability Disclaimer: While we strive to provide accurate product information, Glidehato.com cannot be held liable for any errors or omissions in product descriptions, pricing, or shipping delays.

 

8. Changes to the Sales Policy

 

8.1. Updates to the Policy: We may update this Sales Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.