Refund and Returns Policy

Effective Date: December 31, 2024

Introduction

At Glidehato.com, we are committed to providing you with the best shopping experience. If for any reason you are not fully satisfied with your purchase, our Refund and Returns Policy is designed to help you return items and receive refunds in a hassle-free manner.

This policy applies to all products purchased through Glidehato.com. By making a purchase, you agree to the terms and conditions outlined below.

Eligibility for Returns

  1. Timeframe for Returns: You may return most items within 30 days of purchase for a refund or exchange. The product must be in its original, unused condition with all packaging intact.

  2. Non-Returnable Items: Some items are not eligible for return or exchange, including:

    • Gift cards
    • Customized products
    • Final sale items

  3. Proof of Purchase: To initiate a return or exchange, you must provide proof of purchase, such as an order number or receipt.

Return Process

  1. Initiate a Return: To initiate a return, please contact our customer service team at info@glidehato.com. Include your order number, the items you wish to return, and the reason for the return.

  2. Return Shipping: You are responsible for return shipping costs unless the item was damaged or defective upon arrival. If the return is a result of our error (e.g., incorrect or defective products), we will provide a prepaid return label.

  3. Condition of Return Items: The item must be in new, unused condition with all original tags, packaging, and accessories. Items that show signs of use or damage will not be accepted for return.

Refund Process

  1. Refund Approval: Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, a refund will be issued to your original payment method within 5-7 business days.

  2. Partial Refunds: In some cases, partial refunds may be granted if the item is returned in used condition, missing parts, or damaged by the customer.

  3. Refund Amount: The refund will be issued for the purchase price minus any original shipping fees. Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item, please follow the same return process. Once we receive your returned item, we will process the exchange and ship the new item to you. You will be responsible for any shipping charges related to the exchange unless the return is due to a defective or incorrect product.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@glidehato.com. We will arrange for a return or exchange at no extra cost to you.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@glidehato.com. We process orders quickly, so cancellations are only possible if the order has not yet shipped. Once the order has been shipped, you will need to follow our return policy.

Contact Information

If you have any questions regarding our Refund and Returns Policy, please contact us at: